The service is increasingly important in the company’s strategy. A trend that does not only affect B2C (business to business), in which the importance of the intangible aspects of the purchase has been known for some time, but also B2B, so much so that, in the industrial sector, we talk about servitization: the product is sold or rented together with a series of services, especially in combination with periodic maintenance.
The service is therefore an aspect not to be overlooked even for those who manage fleets of vehicles, for car rentals and dealerships. These companies, which base their business on means of transport, can exploit the potential of the GPS tracker to improve their offer.
Let’s see how.
With the GPS Tracker you can update your customers in real time
Do you have a shipping company? Reliability and punctuality of delivery are the cornerstone of your business but, as much as you and your staff try to guarantee flawless shipments, inconveniences happen. Accidents, traffic, bad weather: if a delivery is delayed, it is important to notify the customer and keep him updated on the progress of the shipment. How to do?
The solution exists: you can simplify logistics management with GPS, because thanks to real-time tracking, you can identify the position of the vehicle, understand if it is stopped due to an accident or traffic and therefore reassure the customer by communicating the new time. delivery.
What if yours is a maintenance company?
In this case, it is essential to be prompt in resolving last-minute interventions. With the GPS Tracker you can more easily manage urgent customer requests, because you just need to locate the technician closest to the customer’s address who requested immediate intervention, so that he can immediately go to him to resolve the urgency.
More dealership services
If you have a car dealership, you can expand your offer by offering an additional service to your customers and offer those who buy a car from you to complete the purchase by also adding a car tracker. Thanks to the GPS device, in fact, you will be able to access the Cloud platform in which the kilometers traveled by the cars you have sold are saved and understand when the time to get a coupon of each car is approaching, inviting the customer to make an appointment for the check. An excellent opportunity to stand out from the competition and at the same time relieve the customer of the stress of remembering the renewal of the coupon!
Thanks to the GPS Tracker you can improve the organization of your staff and reduce customer waiting times
Do you have a company that deals with assistance to systems and products that need regular maintenance? Thanks to the GPS locator you can optimize the assignment of appointments. From the mileage history stored in the Cloud of the satellite tracking system, you can analyze the routes of your vans and understand if the time spent traveling between one appointment and another is excessive.
For example, you may notice that a technician is forced to move from one area of the city to another several times throughout the day, spending more time driving than necessary. Time that could instead use to complete a greater number of appointments. So by reviewing how you assign tasks, you can cover more daily appointments, reducing customer wait times.
Improve the service, choose a complete GPS tracker
We have seen that the GPS tracker can help companies from different sectors to improve customer service, but for this to be possible, just any GPS Tracker is not enough. You need a latest generation device, with SIM card, Cloud, accessible from Smartphone, Computer and Tablet, easy to install and use. Does your GPS tracker have these characteristics?
