Keep your gross profit by avoiding discounts or issuing coupons to fill your bays. SocketTime’s is powered by creative logic and seamlessly integrates with your dealer website, customer portal, and service CRM and call center. Retain your customers better and maintain higher CSI scores, all thanks to SocketTime.
SocketTime gives your entire team a better, faster way to communicate. Have you calculated the time cost of unnecessary in-person visits for estimates or additional information? Sure, it might be a two-minute walk to the parts department or the service drive, but it adds up. An average, mid-sized shop with 15 technicians, each working on between 8 and 10 cars per day results in approximately 16 HOURS of lost productivity PER DAY! Keep missing out on nearly $500,000 in lost production every year… or keep your team on task with SocketTime’s Integrated Chat.
Take control of your service department with sockettim MPIs. It’s been created to make the customer experience smooth and intuitive while streamlining the technician’s process. It allows the tech to communicate easily with the service advisors, dispatch, and the parts department for accurate costs and time estimates. The customer is in control once they open their Inspection report, and added services update in real time to update scheduling and recalculate completion times, alerting dispatch which jobs have been displaced. Encourage the upsell without wreaking havoc on your shop’s capacity.
SocketTime flows seamlessly between departments because it’s built with customers, managers, service advisors, and parts advisors at the front of mind. Every feature and function of the cloud-based software is driven by the needs of the dealers who use it every day. It’s completely customizable, and all of the features and operations can be adjusted by dealer group, individual rooftop, department, or individual permissions. SocketTime doesn’t dictate how you run your shop — you do. Our team will be with you every step of the way.
Besides the volume of the sales managers voice, sometimes it’s difficult to decide which vehicle is most important for the shop to focus on. Not with SocketTime:RECON! Using a sophisticated algorithm dubbed GAS (Give-A-Sh!t) Rating, you never guess. Your team determines the weight of each of the metrics we use to calculate GAS including days in inventory, Days-On-Market, how many like vehicles you have in stock already, and more. There’s no sense prioritizing the same 20-day-old 2020 Blue Sedan when you have eight more like it over a unique vehicle you could sell tomorrow if it was ready and available.
SocketTime pricing is developed to bring you the most comprehensive software suite at a competitive price. We don’t believe in add-ons and sales tactics that nickel and dime you. Get everything needed to manage your shop including Online and Call Center Scheduling, Realtime Dispatch and Responsive MPI system along with Internal Recon management, out of the box.
There are additional enhancements to the core suite that can be turned on, however, but SocketTime packages have been created to work as-is for most shops.
