Keep your gross profit by avoiding discounts or issuing coupons to fill your bays. SocketTime’s is powered by creative logic and seamlessly integrates with your dealer website, customer portal, and service CRM and call center. Retain your customers better and maintain higher CSI scores, all thanks to SocketTime.
SocketTime gives your entire team a better, faster way to communicate. Have you calculated the time cost of unnecessary in-person visits for estimates or additional information? Sure, it might be a two-minute walk to the parts department or the service drive, but it adds up. An average, mid-sized shop with 15 technicians, each working on between 8 and 10 cars per day results in approximately 16 HOURS of lost productivity PER DAY! Keep missing out on nearly $500,000 in lost production every year… or keep your team on task with SocketTime’s Integrated Chat.
Take control of your service department with sockettim MPIs. It’s been created to make the customer experience smooth and intuitive while streamlining the technician’s process. It allows the tech to communicate easily with the service advisors, dispatch, and the parts department for accurate costs and time estimates. The customer is in control once they open their Inspection report, and added services update in real time to update scheduling and recalculate completion times, alerting dispatch which jobs have been displaced. Encourage the upsell without wreaking havoc on your shop’s capacity.